Omnichannel Ready
Manage voice, SMS, email, and chat from a single unified interface with seamless channel switching and consistent customer experience.
AI-Powered Predictive Dialer
Intelligent dialing with centralized compliance control (FTC, TCPA) and industry-leading capacity of 650,000+ dials per hour.
AI Magic Lens™
Real-time conversation analysis that surfaces key insights, objections, and coaching opportunities with predictive scoring matrices.
Custom Ringtones & Smart Routing
Personalize agent experience with custom ringtones and intelligent call distribution based on skills, availability, and performance.
Real-Time Reporting
Live dashboards showing agent performance, campaign metrics, conversion rates, and operational KPIs with drill-down analytics.
AI Dispositions & Co-Pilot
Automatically categorize call outcomes and provide real-time AI assistance with intelligent disposition tagging and agent coaching.
Dynamic Operator Ranking
Gamification and performance tracking with detailed objectives, compliance scoring, and leaderboards that motivate agents to excel.
Live Call Monitoring
Supervisors can listen, whisper, or barge into calls for real-time coaching, quality assurance, and immediate intervention when needed.
Agent Performance Tracking
Comprehensive agent ranking system with detailed metrics, answer rates, call duration, and performance indicators for data-driven coaching.
