structured notes, and even recommends next steps. This eliminates after-call work, shortens handle time, and ensures consistent reporting across teams.

Taalk Voice continuously monitors live calls for risky language, off-script deviations, or TCPA/DNC compliance issues. Agents receive immediate alerts and corrective suggestions in real time, reducing compliance exposure and protecting your campaigns.

AI analyzes every rep’s performance against historical best calls, campaign standards, and peer benchmarks. Managers receive actionable insights into where each agent can improve — from talk-to-listen ratio to objection handling — enabling targeted coaching and data-driven performance reviews.

Managers can run AI-powered mock calls to onboard and coach new reps before they ever touch a live lead. Simulations use real campaign data and objection scenarios, creating a safe training ground that accelerates ramp time and builds confidence.

Ensure every lead reaches the right destination, every time. Taalk Voice uses AI-powered routing rules that factor in lead source, campaign type, compliance restrictions, and agent availability. This eliminates misrouted calls, shortens response time, and maximizes conversion potential.

Not all reps are equal — Taalk Voice automatically ranks agents based on performance metrics such as transfer success rate, conversion rate, and compliance adherence. High-value leads are prioritized for your top reps, while lower-tier interactions can be routed to developing agents or AI-only handling.